Billing Statements

1. Invoice Generation

Upon successful processing of your subscription payment, you will receive an invoice or receipt via email. This document serves as a formal confirmation of your payment and includes important details such as the subscription pack, amount charged, billing date, and payment method.

2. Accessing Invoices

You can access your billing statements at any time by logging into your account and navigating to the Billing or Subscription section. Here, you will find a history of your transactions and downloadable copies of your invoices.

3. Invoice Details

Each invoice will include the following information:

• Your account information

• Subscription pack details

• Amount charged

• Date of transaction

• Payment method used

• Invoice number for reference

4. Reporting Errors

If you believe there is an error in your invoice or if you do not receive it within 24 hours of your payment, please contact our support team at support@join.mg. We will review your concern and rectify any discrepancies promptly.

5. Record Keeping

We recommend that you keep a copy of your invoices for your records, as they may be required for tax or accounting purposes.